Chavez introduced us to a graphic designer named Danny O’Connor, who was a supervisor in the lab, and he gave us a five-minute rap about the personalized, 24/7 service we would receive if our firm signed up with Western Data. He was quick to mention that recent surveys had shown that increasingly consumers were turning to the Internet for all their needs, including identifying and contacting law firms for legal representation of any kind. I studied him as he spoke, looking for any sign that he was stressed or maybe preoccupied by something other than the potential clients in front of him. But he seemed normal and fully plugged into the sales pitch. I also decided he was too chunky to have been Sideburns. That’s one thing you can’t do when you are wearing a disguise: decrease your body mass.
I looked past him at the many techs working in cubicles, hoping to see somebody giving us the suspicious eye or maybe ducking behind their screen. Half of them were women and easy to dismiss. With the men, I saw nobody I thought might have been the man who had gone to Ely to kill me.
“It used to be you wanted the ad on the back of the Yellow Pages,” Danny told us. “Nowadays you’ll get more business with a bang-up website through which the potential client can make immediate connection and contact.”
I nodded and wished I could tell Danny that I was well versed in how the Internet had changed the world. I was one of the people it had run over.
“That’s why we’re here,” I said instead.
While Chavez made a call on her cell, we spent another ten minutes with O’Connor and looked at a variety of websites for law firms that the facility designed and hosted. They ranged from the basic homepage model containing all contact information to multilevel sites with photos and bios of every attorney in the firm, histories and press releases on high-profile cases, and interactive media and video graphics of lawyers telling viewers they were the best.
After we were finished in the design lab, Chavez took us through a door with her key card and into another hallway, which led to an elevator alcove. She needed her key card again to summon the elevator.
“I am going to take you down now to what we call the ‘bunker,’ ” she said. “Our knock room is there, along with the main plant facilities and the server farm dedicated to colocation services.”
Once again I couldn’t help myself.
“Knock room?” I asked.
“Network Operations Center,” Chavez said. “It’s the heart of our enterprise, really.”
As we entered the elevator, Chavez explained that we were going down only one level structurally but that it totaled a twenty-foot descent beneath the surface. The desert had been deeply excavated in order to help make the bunker impenetrable by both man and nature. The elevator took nearly thirty seconds to make the drop and I wondered if it moved so slowly in order to make prospective clients think they were journeying to the center of the earth.
“Are there stairs?” I asked.
“Yes, there are stairs,” Chavez said.
Once we reached the bottom, the elevator opened on a space Chavez called the octagon. It was an eight-walled waiting room with four doors in addition to the elevator. Chavez pointed to each one.
“Our knock room, our core network equipment room, plant facilities and our colocation control room, which leads to the server farm. We’ll take a peek in the network operations center and the colocation center, but only employees with full-access clearance can enter the ‘core,’ as they call it.”
“Why is that?”
“The equipment is too vital and much of it is of proprietary design. We don’t show it to anyone, not even our oldest clients.”
Chavez slid her key card through the locking device of the NOC door and we entered a narrow room just barely big enough for the three of us.
“Each of the locations in the bunker is entered through a mantrap. When I carded the outside door I set off a tone inside. The techs in there now have the opportunity to view us and hit an emergency stop if we are determined to be intruders.”
She waved to an overhead camera and then slid her card through the lock on the next door. We entered the network operations center, which was slightly underwhelming. I was expecting a NASA launch center but we got two rows of computer stations with three technicians monitoring multiple computer screens showing both digital and video feeds. Chavez explained that the techs were monitoring power, temperature, bandwidth and every other measurable aspect of Western Data’s operations, as well as the two hundred cameras located throughout the facility.
Nothing struck me as sinister or relating to the Unsub. I saw no one here that I thought could be Sideburns. No one did a double take when they looked up and saw me. They all looked rather bored with the routine of potential clients coming through on tour.
I asked no questions and waited impatiently while Chavez continued her sales pitch, primarily making eye contact with Rachel, the law firm’s IT chief. Looking at the techs studiously avoiding acknowledgment of our presence, I got the feeling that it was so routine that it was almost an act, that when Chavez’s card set off the intruder alert, the techs wiped the solitaire off their screens, closed the comic books and snapped to attention before we came through the second door. Maybe when there were no visitors in the building, the mantrap doors were simply propped open.
“Should we head over to the farm now?” Chavez finally asked.
“Sure,” I said.
“I’m going to turn you over to our CTO, who runs the data center. I need to step out and make another quick phone call, but then I will be back to collect you. You’ll be in good hands with Mr. Carver. He’s also our CTE.”
My face must have shown I was confused and about to ask the question.
“Chief threat engineer,” Rachel answered before I could ask it.
“Yes,” Chavez said. “He’s our scarecrow.”
We went through another mantrap and then entered the data center. We stepped into a dimly lit room set up similarly to the NOC room with three workstations and multiple computer screens at each. Two young men sat at side-by-side stations, while the other was empty. To the left of this line of stations was an open door revealing a small private office that appeared empty. The workstations faced two large windows and a glass door that looked out on a large space where there were several rows of server towers under bright overhead lighting. I had seen this room on the website. The farm.
The two men swiveled in their chairs to look up at us when we came through the door but then almost immediately turned back to their work. It was just another dog and pony show to them. They wore shirts and ties but with their scruffy hair and cheeks they looked like they should be in T-shirts and blue jeans.
“Kurt, I thought Mr. Carver was in the center,” Chavez said.
One of the men turned back to us. He was a pimply-faced kid of no more than twenty-five. There was a pathetic attempt at a beard on his chin. He was about as suspicious as flowers at a wedding.
“He went into the farm to check server seventy-seven. We got a capacity light on it that doesn’t make sense.”
Chavez stepped up to the unused workstation and raised a microphone that was built into the desk. She clicked a button on the stem and spoke.
“Mr. Carver, can you break away for a few minutes to tell our guests about the data center?”