Home > Talking to Strangers What We Should Know about the People We Don't Know(8)

Talking to Strangers What We Should Know about the People We Don't Know(8)
Author: Malcolm Gladwell

In a similar vein, Solomon said the thing he’s most alert to in bail cases is “mental illness with an allegation of violence.” Those kinds of cases are a judge’s worst nightmare. They let someone out on bail, then that person stops taking their medication and goes on to commit some horrible crime. “It’s shoot a cop,” Solomon said.

It’s drive a car into a minivan, killing a pregnant woman and her husband. It’s hurt a child. [It’s] shoving somebody in front of a subway train and killing them. It’s an awful situation at every possible angle.…No judge would ever want to be the one having made the release decision on that case.

 

Some of the clues to that kind of situation are in the defendant’s file: medical records, previous hospitalizations, some mention of the defendant’s being found not competent. But other clues are found only in the moment.

“You also will hear terms thrown around in the courtroom of ‘EDP’—emotionally disturbed person,” Solomon said.

That will come from either the police department who’s brought them in and handed you an envelope that’s from a doctor at a hospital where he’s been screened at a psychiatric ER prior to arraignment.…Other times, that information will get into the DA’s folder and the DA will ask questions.…That’s a fact for me to think about.

 

He’ll look at the defendant, in those cases—closely, carefully, searching for, as he put it,

sort of a glassy-eyed look, not being able to make eye contact. And not the adolescent unable to make eye contact because the frontal lobe hasn’t developed. I’m talking about the adult off their meds.…

 

Mullainathan’s machine can’t overhear the prosecutor talking about an EDP, and it can’t see that telltale glassy-eyed look. That fact should translate into a big advantage for Solomon and his fellow judges. But for some reason it doesn’t.

Puzzle Number Two: How is it that meeting a stranger can sometimes make us worse at making sense of that person than not meeting them?

 

 

5.


Neville Chamberlain made his third and final visit to Germany at the end of September 1938, two weeks after his first visit. The meeting was in Munich at the Nazi Party’s offices—the Führerbau. Italian leader Benito Mussolini and French prime minister Édouard Daladier were also invited. The four of them met, with their aides, in Hitler’s private study. On the morning of the second day, Chamberlain asked Hitler if the two of them could meet alone. By this point, Chamberlain felt he had the measure of his adversary.

When Hitler had said his ambitions were limited to Czechoslovakia, Chamberlain believed that “Herr Hitler was telling the truth.” It was now just a matter of getting that commitment in writing.

Hitler took him to his apartment on Prinzregentenplatz. Chamberlain pulled out a piece of paper on which he had written a simple agreement and asked Hitler whether he would sign it. As the interpreter translated the words into German, “Hitler frequently ejaculated, ‘Ja! Ja!’ And at the end he said, ‘Yes I will certainly sign it,’” Chamberlain later wrote to one of his sisters. “‘When shall we do it?’ I said, ‘now,’ & we went at once to the writing table & put our signatures to the two copies which I had brought with me.”

That afternoon, Chamberlain flew home to a hero’s welcome. A crowd of journalists surged toward him. He took the letter from his breast pocket and waved it to the crowd. “This morning I had another talk with the German Chancellor Herr Hitler, and here is a paper which bears his name upon it as well as mine.”

Then it was back to the prime minister’s residence at 10 Downing Street.

“My good friends, this is the second time in our history that there has come back from Germany to Downing Street peace with honor. I believe it is peace for our time. We thank you from the bottom of our hearts.”

The crowd cheered.

“Now I recommend you go home, and sleep quietly in your beds.”

In March 1939, Hitler invaded the rest of Czechoslovakia. It had taken him less than six months to break his agreement with Chamberlain. On September 1, 1939, Hitler invaded Poland, and the world was at war.

We have, in other words, CIA officers who cannot make sense of their spies, judges who cannot make sense of their defendants, and prime ministers who cannot make sense of their adversaries. We have people struggling with their first impressions of a stranger. We have people struggling when they have months to understand a stranger. We have people struggling when they meet with someone only once, and people struggling when they return to the stranger again and again. They struggle with assessing a stranger’s honesty. They struggle with a stranger’s character. They struggle with a stranger’s intent.

It’s a mess.

 

 

6.


One last thing:

Take a look at the following word, and fill in the two blank letters. Do it quickly, without thinking.

G L _ _

 

This is called a word-completion task. Psychologists commonly use it to test things such as memory.

I completed G L _ _ as GLUM. Remember that. The next word is:

_ _TER

 

I completed that as HATER. Remember that too. Here are the rest of the words:

S_ _RE

P_ _ N

TOU_ _

ATT_ _ _

BO_ _

FL_ _ T

SL_ T

STR_ _ _

GO_ _

CHE_ _

_ _OR

SL_ _ _

SC _ _ _

_ _ NNER

B_ _ T

PO _ _ _

BA_ _

_RA_

_ _ _EAT

 

I started out with GLUM and HATER and ended up with SCARE, ATTACK, BORE, FLOUT, SLIT, CHEAT, TRAP, and DEFEAT. That’s a pretty morbid and melancholy list. But I don’t think that says anything about the darkness of my soul. I’m not melancholy. I’m an optimist. I think that the first word, GLUM, popped into my head, and then I just continued in that vein.

A few years ago, a team of psychologists led by Emily Pronin gave a group of people that same exercise. Pronin had them fill in the blank spaces. Then she asked them the same question: What do you think your choices say about you? For instance, if you completed TOU_ _ as TOUCH, does that suggest that you are a different kind of person than if you completed it as TOUGH? The respondents took the same position I did. They’re just words.

“I don’t agree with these word-stem completions as a measure of my personality,” one of Pronin’s subjects wrote. And the others in the group agreed:

“These word completions don’t seem to reveal much about me at all.…Random completions.”

“Some of the words I wrote seem to be the antithesis of how I view the world. For instance, I hope that I am not always concerned about being STRONG, the BEST, or a WINNER.”

“I don’t really think that my word completions reveal that much about me.… Occurred as a result of happenstance.”

“Not a whole lot.… They reveal vocabulary.”

“I really don’t think there was any relationship.… The words are just random.”

“The words PAIN, ATTACK, and THREAT seem similar, but I don’t know that they say anything about me.”

 

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